Reference

How ra999 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and browsing behaviour on ra999 are handled under a clear data policy.

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ra999 How ra999 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your records and respond promptly.

Live Chat Start a chat from the ra999 lobby — available directly inside your account dashboard for privacy queries and data requests.
Email Support Send your privacy request to our support address. Include your registered mobile number and the nature of your request for a faster response.
Help Centre Our help section covers common data questions — account deletion steps, cookie settings, and how to update your registered contact details.
DATA PROTECTION

How We Keep Your Account Information Secure

Security and data integrity sit at the centre of how ra999 operates. Every account interaction — from a bKash deposit to a live table session — passes through encrypted connections. Here is how we handle the four areas that matter most to your privacy.

Encrypted Connections All data between your device and ra999 travels over SSL. This covers login, payment confirmation via Nagad or Rocket, and account updates — nothing moves in plain text.
Cookie Controls We use session cookies to maintain your login state and preference cookies to remember your lobby settings. You can clear or block these through your mobile browser or device settings at any time.
Data Retention Account records are kept while your account is open and for a defined period after closure. You can request a summary of what we hold by contacting support with your registered details.
Access Requests You have the right to ask what data we hold about you, request corrections, or ask for deletion where permitted. Submit your request through live chat or email and we will respond within a reasonable timeframe.

Common Questions About Your Data on ra999

These are the questions we hear most often about how personal data works on ra999. If your question is not here, contact support directly from your account dashboard.

We collect your registration details, device identifiers, and transaction records. Payment data from bKash, Nagad, and Rocket is processed only to complete deposits and withdrawals on your account.

We share data only with payment processors like bKash and Nagad, and only the information those rails need to complete your transaction. We do not sell personal data to advertisers or data brokers.

Contact our support team via live chat inside your account or by email. Include your registered mobile number and we will locate your records and respond with what we hold.

Yes. Submit a deletion request through support with your account details. Deletion is subject to any retention obligations under applicable rules, which we will explain when we respond.

We use session cookies to keep you logged in and preference cookies for lobby settings. You can clear or block cookies through your mobile browser or device settings without losing your account access.

Yes. Transactions travel over encrypted connections and only the data required by the payment rail is shared. Your full wallet credentials are never stored on ra999 servers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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